Indigenous Health
We acknowledge the traditional landowners of Australia and we welcome all Aboriginal and Torres Islander people to our services.
About indigenous health
Many indigenous Australians experience poorer health than other Australians to have mental health problems and chronic diseases such as respiratory diseases, cardiovascular disease, diabetes, chronic kidney disease, trachoma and rheumatic heart disease.
Closing the Gap (CTG)
Improving the health of Aboriginal and Torres Strait Islander peoples is a national priority. Closing the gap gives better access to Medicare and Medicine, extra free immunisations, co-ordinated care for aboriginal and Torres strait islander people with chronic conditions and helps to reduce the high rate of smoking.
Our doctors provide primary health care for a child and maternal health, arrange and manage support for people with chronic diseases, offer CTG for an eligible individual, regular health check and immunisations.
SAME DAY POLICY FOR EMERGENCIES OR WALK IN’S
If you or someone you know is unwell enough to call us, we know you will want to see a doctor right away. That is why we have a “same day” or “on the day” appointments.
Please remember, however that these “on the day” appointments are reserved for URGENT medical needs of children, adults and elderly patients who are acutely unwell.
For “Walk In” patients we will endeavor to see but however we cannot guarantee a wait time and we will aim to have the first available Doctor see you.
Please note from time to time there are emergencies and on rare occasions this policy may apply.
HOME VISITS AND AFTER- HOURS CARE:
Home Visits may be organized if the Practice is given adequate notice on the day and there is a doctor available.
If you require after-hours care, please call National Home Doctor Service on 13SICK (137 425). All consultation notes will be forwarded to the practice and added to your records.
For urgent medical attention please call 000 or present to your nearest Accident & Emergency Department.
Telehealth Services
We offer bulk-billed telephone consultations to all of our existing patients. The process of booking a telephone consultation is simple and operates in the same manner as making a standard face to face appointment.
When making an appointment online simply select the appointment type ‘phone consultation’ rather than the reason for the appointment.
Alternatively, you can call reception on (07) 5619 3066 for bookings.
Please note, your GP will do their best to contact you at the scheduled time however unexpected delays may occur.
Both referrals and imaging requests can be faxed to your email or healthcare provider post-appointment.
However, scripts issued during a telephone consult will need to be picked up at reception.
Please be advised that we DO NOT PRESCRIBE S8 medications.
Workcover
If you were injured at your worksite or on the way to work or on your way home from your work then you may be eligible to Claim Workcover from your Employer.
Please check with your employer if they are covered by Workcover QLD or a Self-Insurer.
Please advise our Receptionist if your consultation is a work related one prior to seeing the Doctor.
Telephone
To maintain confidentiality, we avoid telephone interruptions to doctors, the nurse may be able to assist you to wish to speak to your doctor, a message will be taken, and your call returned as soon as possible. Urgent enquiries will be put through to the Doctor. Please be aware that consultations will not be conducted over the phone.
Patient Privacy
This practice protects your personal health information to ensure it is only available to authorised staff members for the intended purposes and to comply with the Privacy Act. To obtain a copy of our Privacy Statement or your medical records, please ask.
Recall and Reminder System
As our practice is committed to preventive care, we may send you an occasional reminder regarding health services appropriate to your care. If you wish to opt-out of this, please ask
Billing
Bulk Billing
WE ARE NO LONGER A FULLY BULK BILLING PRACTICE.
WE ARE NOW A MIXED BILLING PRACTICE BUT BULK BILLING IS AVAILABLE UNDER CERTAIN CIRCUMSTANCES FOR PATIENTS WHO HAVE A CURRENT MEDICARE CARD AND THIS WILL BE AS PER THE DOCTORS DISCRESSION.
In the past we have offered Bulk Billing to ALL our patients, but with the continued rise in operating costs and unfortunately, with successive Commonwealth Governments failing to fund the Medicare Benefits Schedule to the level required for the Medicare Rebates to cover these rising costs we have to now implement changes.
Private Billing
For patients who do not hold a Medicare Card, we endeavour to keep our fees as low as possible. Payment is expected at the time of consultation and can be made by cash, EFTPOS, MasterCard/Visa. We also have HICAPS if you hold private health insurance. Please check with your insurance provider as you might be eligible for GP services. Please speak with the Receptionist for the current fee structure.
Appointments
Pavilions Medical Centre runs an appointment system. You can make an appointment by contacting the practice by phone or booking online. We also offer Walk-in appointments.
- 15 Minutes – Standard Appointment
- Up to 30 Minutes – Long Appointment
- 30 Minutes Plus – Prolong Appointment
Please inform reception staff when booking if you may require a Long Appointment. If you have any forms which need to be completed, please also advise reception as this may require a Private Fee.
Each appointment is for one person. If you have other family members who require medical attention, please make a separate booking for them, or book a double appointment.
Pavilions Medical Centre aims to adhere to appointment schedules; however, the unpredictable nature of a medical practice means that doctors sometimes run behind time. This is mostly due to a patient requiring urgent medical attention. We sincerely regret any inconvenience caused to patients when we fall behind with our appointment schedule.
We would really appreciate it if you no longer need your appointment to please call and cancel so another patient can book the appointment.
Test Results, Repeat Prescriptions, Referrals
In order to monitor your health and fulfil our ethical and legal responsibilities, we require that you attend your doctor in order to receive all results, scripts or referrals. Our receptionists are unable to provide you with your results over the phone.
If your doctor is unavailable, another doctor in the practice would be happy to see you to help with your request.
Recall and Reminder System
Committed to preventative care, your doctor will seek your permission to be included on our reminder system.
Routinely, we may issue you with a reminder notice offering you preventative health care services appropriate to your condition: e.g. diabetic register, pap screening, asthma register, and aged care assessment programmes.
If you do not want to be part of this scheme, please let your doctor or reception staff know.
Communication Policy
It is our practice policy that doctors do not take phone calls from patients or return patient’s phone calls. If a patient needs to speak to a doctor, they must make an appointment to come in and see their preferred doctor.
Reception staff are happy to put forward requests; however, it is at the doctor’s discretion in how they choose to proceed.
Disability Facilities
This practice is designed for wheelchair access. We have a wheelchair available if required. Should you have special needs, please discuss them with your doctor.
Car Parking
For your convenience car parking is available in the Pavilions Medical Centre car park.
Management of Personal Health Information
Your medical records are private and confidential and only available to authorised members of staff. All information at Pavilions Medical Centre is managed in accordance with the National Privacy Principles of the Privacy Act available at www.privacy.gov.au/health.
Click here to view our full privacy policy
My Health records
is a secure online summary of your health information. Assisted Registration is available at this practice, ask your doctor or receptionist at your next visit.
This practice can upload a health summary from your records to your My Health Record.
For further information visit www.myhealthrecord.gov.au
Suggestions or Complaints
If you have any concerns, complaints or suggestions about any aspect of our service we would appreciate hearing about them and will take them seriously.
Phone: (07) 5619 3066
Email: manager@pavilionsmedicalcentre.com.au
Use the suggestion box
Matters which are unable to be resolved within the practice may be referred to:
Office of the Health Ombudsman
133646 (133OHO)
PO BOX 13281
George Street
Brisbane 4003